Privacy policy | Hanlaobo

This policy explains what personal information Hanlaobo (“we”, “us”) collects when you visit https://shellnavo.com or place an order, how we use it, and the choices you have.

Information we collect

Order information — your name, email address, shipping address and phone number (if provided), and the items you buy. Your shipping address and email are provided to us by PayPal when you pay.
Account information — if you create an account: your email, name and a securely hashed password (we never store the password itself).
Payment information — payments are processed by PayPal. We never see or store your card or bank details; we only receive a payment confirmation and transaction reference.
Technical information — like most websites, our servers keep standard logs (IP address, browser type, pages requested) for security and troubleshooting.
Messages — anything you send us when you contact support.

How we use it

To process, ship and support your order, including handling returns and refunds.
To prevent fraud and keep the site secure.
To comply with legal, tax and accounting obligations.

We do not sell your personal information, and we do not use advertising or analytics trackers.

Who we share it with

PayPal, to take payment (see PayPal’s own privacy statement).
Shipping carriers, who need your name, address and sometimes phone number to deliver your parcel.
Hosting and infrastructure providers that run this website on our behalf.
Authorities, where required by law.

Cookies

See our Cookie policy.

Retention

We keep order records for as long as needed to fulfil the order and to meet legal and tax record-keeping requirements, then delete or anonymise them.

Your rights

Under the data protection laws that apply to you (for example Singapore’s PDPA or the Philippines’ Data Privacy Act), you may have the right to access, correct or delete your personal information, or to withdraw consent to certain processing. To make a request, contact us at hanlaobo96@gmail.com. You may also complain to your local data protection authority.

Where your information is processed

We sell in Singapore and the Philippines. Your information may be processed and stored outside your country by our service providers, with appropriate safeguards.

Changes

We may update this policy from time to time. The “Last updated” date above shows when it last changed.