Returns & refunds

Returns

If you are not happy with your purchase, you can request a return within 30 days of delivery. Items must be unused and in their original condition and packaging.

How to return

1. Contact us at hanlaobo96@gmail.com with your order reference and the item(s) you want to return.
2. We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first.
3. Ship the item back with a tracked service. Unless the item is faulty or we sent the wrong item, return shipping is paid by the customer.

Refunds

Once we receive and inspect the return, we refund the item price in SGD to your original payment method through PayPal. Original shipping charges are not refundable unless the return is due to our error. Refund timing then depends on PayPal and your bank.

Damaged, faulty or wrong items

If something arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund, including shipping.

Cancellations

You can ask to cancel an order before it ships for a full refund.

Exceptions

For hygiene or safety reasons some items may not be returnable; this will be stated on the product page. Your statutory consumer rights are not affected.